Privacy Policy

Last updated: 13/09/2024

This Privacy Policy describes how Cozy Stroller (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cozystroller.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to you as the user of the Services.

By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal, or operational reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any steps required by law.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources depending on how you interact with the Site. This information is used to communicate with you, provide services, comply with legal obligations, enforce terms, and protect the Services and our rights.

Information We Collect Directly from You

• Basic contact details: Name, address, phone number, email.
• Order information: Billing/shipping address, payment confirmation, contact info.
• Account information: Username, password, security questions.
• Shopping information: Items viewed, cart additions, wishlist.
• Customer support information: Info provided during communications with us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device, browser, IP address, and network information.

Information We Obtain from Third Parties

• Vendors supporting our Site (e.g., Shopify).
• Payment processors collecting payment and billing info.
• Third parties using tracking technologies such as pixels and web beacons.

Information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: Process payments, fulfill orders, manage accounts, arrange shipping, and facilitate returns/exchanges.
• Marketing and Advertising: Send promotional communications and show tailored advertisements.
• Security and Fraud Prevention: Detect and prevent fraudulent, illegal, or malicious activity.
• Communicating with You: Provide customer support and improve our Services.

Cookies

For details on the Cookies we use, see Shopify Cookies Policy. You can manage or disable Cookies in your browser settings, though this may affect site functionality.

How We Disclose Personal Information

• Vendors and third parties providing services on our behalf (IT, payment, fulfillment, customer support).
• Business and marketing partners, including Shopify.
• With your consent for specific purposes.
• Within our corporate group.
• During business transactions, legal obligations, or to protect rights.

User Generated Content

Any content you post publicly will be visible to others. We are not responsible for the privacy, security, or use of this content by third parties.

Third Party Websites and Links

Our Site may link to third-party sites. We are not responsible for their privacy policies or content.

Security and Retention of Your Information

No security system is perfect. Personal information is retained as needed to provide Services, maintain accounts, comply with laws, resolve disputes, or enforce policies.

Your Rights and Choices

• Right to access, delete, correct, or transfer your personal information.
• Restriction of processing and withdrawal of consent.
• Manage communication preferences, including unsubscribing from marketing emails.

Complaints

Contact us at info@cozystroller.com with any complaints. You may also appeal or contact your local data protection authority.

International Users

Personal information may be processed or transferred outside your country. Transfers will rely on recognized mechanisms like Standard Contractual Clauses.

Contact

Questions about this Privacy Policy or your rights can be sent to info@cozystroller.com.